Thank you for shopping at Ambasewana.lk. We are committed to ensuring the satisfaction of our customers. We understand that sometimes situations arise where you may need to cancel or return an order, and we aim to make this process as straightforward as possible.
Order Cancellations and Amendments:
Orders can be amended or cancelled up to 3 days before the intended delivery date. To cancel or amend your order, please contact our support team at [email protected]. Any cancellation or amendment requests made less than 3 days before the delivery date will not be eligible for a refund. Additionally, any orders placed with a delivery date less than 3 days from the time of purchase are not eligible for refunds.
At Ambasewana.lk, we take immense pride in offering quality products and services to our customers. In the unlikely event that you are not fully satisfied with the product or services received, please bring it to our attention immediately. Upon receiving a complaint, our dedicated team will conduct a thorough investigation. If your complaint is justified, we will provide an appropriate remedy, which may be a refund, product replacement, or another suitable solution.
Ambasewana.lk acknowledges and accepts refund requests. All refunds will be processed to the original payment method used during the purchase. For instance, if you made a payment using a credit card, the refund would be credited to the same card. Please note that depending on the payment method and the financial institution, it may take several days for the refund to reflect in your account.
For all refund-related queries or to notify us about any issues with your order, please email us at [email protected]. We are here to help and aim to resolve any concerns as promptly as possible.
Thank you for choosing Ambasewana.lk. We value your trust and look forward to serving you again.