Privacy Policy

This Privacy Policy explains how Ambasewana (“we”, “us”) collects, uses, and protects personal information when you use our website, place an order, or contact us. By using our services, you agree to this policy.

1. Information we collect

• Order details: name, phone number, delivery address, email (if provided), product selections, cake messages, and payment-related references.
• Account details: if you create an account, login and profile information you provide.
• Communications: messages you send via forms, WhatsApp, phone, or email.
• Technical data: basic device/browser information and cookies needed for the site to function (for example session and cart).

2. How we use your information

• To process, bake, decorate, deliver, or arrange collection of your order.
• To confirm orders, share delivery updates, and respond to support requests.
• To improve our website, products, and customer experience.
• To send promotional updates only where you have opted in, or where permitted by law — you can ask us to stop anytime.
• To meet legal, accounting, and fraud-prevention requirements.

3. Sharing your information

We do not sell your personal information. We may share limited details with trusted service providers who help us operate (for example payment gateways, SMS/email providers, or delivery partners), only as needed to fulfil your order or run the site. We may also disclose information if required by law or to protect our rights and customers’ safety.

4. Data retention and security

We keep order and customer records for as long as needed for fulfilment, support, accounting, and legal obligations, then delete or anonymise them when no longer required. We take reasonable technical and organisational steps to protect your data, but no online transmission is completely secure.

5. Your choices

• You may request access to, correction of, or deletion of personal data we hold about you, subject to legal limits.
• You may opt out of marketing messages by contacting us or using unsubscribe options where provided.
• You can disable non-essential cookies in your browser; some site features (such as cart/login) may need essential cookies.

6. Children’s privacy

Our services are directed to adults placing bakery orders. If you believe we have collected information from a child without appropriate consent, please contact us and we will take reasonable steps to remove it.

7. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page.

8. Contact

For privacy questions or requests, contact Ambasewana via our Contact page or call +94 77 755 5650 or email hello@ambasewana.lk.